ORDERS UNDER BUY 2 GET 1 FREE AND BUY 3 GET 2 FREE ARE NOT RETURNABLE, INCASE OF DAMAGED SAREE RECEIVED, IT WILL BE REPLACED WITH NEW ONE OF THE SAME SAREE.

Also Gadwal sarees there will be slight difference in design in pallu and border which is not returnable, since the pattern gets changed every weave.

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Once an order is delivered, if you wish to exchange or return a product, you may do so within 3 days of receiving the product. To exchange or return an order please send us an email with your order ID and a reason for the exchange/return on boutiquedeepas@gmail.com.

If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at boutiquedeepas@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Thread pulls on Narayanpet cotton sarees are not considered as damage, since these are very common on handloom sarees.

Hand-painted floral saree's flower sizes may vary due to Hand-painted works.

We won't be taking return for slight colour difference which may occur, since each of us are viewing it in different displays. (colour difference of 10-20% is unavoidable)

Exceptions / non-returnable items

FREEBIE SAREES ARE SUBJECTED TO CHANGE ACCORDING TO AVAILABILITY AND THE FREEBIE SAREE IMAGE SHOWN IN CART IS JUST FOR REFERENCE AND THE SAREE SENT AS A FREEBIE WILL BE OF SAME QUALITY AND PRICE ONLY THE COLOURS WILL DIFFER. 

 
Certain types of items cannot be returned, including custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

NOTE: For Damages/Different product received we will be exchanging the products.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10-12 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too (6-9 days).
If more than 15 business days have passed since we approved your return, please contact us at boutiquedeepas@gmail.com.

📦 1. Eligibility for Return / Exchange

We accept returns or exchanges ONLY if the product delivered to you is:

✔ Damaged

✔ Defective

✔ Incorrect item received (wrong product sent)

No other reasons will be accepted under any circumstances, including but not limited to:

• Change of mind

• Colour variation due to digital/lighting differences

• Size/fit/style preference

• Weaving pattern differences

• Minor thread pulls/slubs that naturally occur in handloom/silk/cotton sarees

• Unexpected gift outcomes

• Not liking the product after receiving

Important:
All sarees, being delicate textile products, may have slight weaving irregularities which are not considered defects.

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❌ 2. Non-Returnable & Non-Refundable Conditions

Returns or refunds will NOT be accepted in the following cases:

• Product is used, worn, washed, or altered

• Blouse has been cut or fall/pico added

• Tags, labels, or original packaging are missing

• Customer damages after delivery

• Requests raised after the allowed period

• Customer does not like the product or expected a different colour (colour may slightly vary due to screen settings)

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🕒 3. Time Window to Raise a Return Request

If your product is damaged or incorrect:

• You must raise a complaint within 3 day of delivery

• You must share unboxing video + clear photos of the damage/issue

Requests without proof will not be accepted.

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🔄 4. Exchange / Replacement

If eligible:

• We will arrange a replacement of the same product

• If the same product is unavailable, we may provide store credit

Refunds are offered only if replacement is not possible

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🚫 5. No Cancellations After Order Placement

Once an order is placed, it cannot be cancelled as every item is processed immediately for shipping.

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🚚 6. Shipping & Delivery Delay Disclaimer

Delivery delays caused by courier partners, weather conditions, operational issues, or logistics disruptions are NOT under our control.

Therefore:

✔ We are NOT liable for any delay in shipping or delivery

✔ Exchange/return requests will NOT be accepted due to late delivery

✔ Delivery timelines are estimates, not guaranteed commitments

Once the product is handed over to the courier, it is the responsibility of the shipping partner.

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💰 7. Refund Process

Refunds are applicable only if:

• Damaged/defective product is verified and approved

• Replacement is not possible

Refund time: 10 - 12 business days after approval.

Shipping charges, COD fees, and payment gateway fees are non-refundable.

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📌 8. Important Notes

• Colour differences are common due to camera lights & screen displays

• Handloom products may have thread variations; not considered defects

• COD refusal (RTO) repeatedly may lead to account restriction